FAQs and Important Information

How can we help?

Venue Information

Our venue, including the Music Quiz and Karaoke booths are fully accessible.

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No, Spider Box has no dress code, we want every guest to feel comfortable in our venues.

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You sure can! We get busy, so booking ahead is recommended. Click here to see our Food and Drink menus.

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Spider Box is a cashless venue.

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Spider Box also runs the Challenge 25 scheme and anyone deemed to be under the age of 25 will be asked for proof of ID.

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General Booking Information

We recommend booking all experiences and tables for dining in advance to ensure there is availability at your preferred time.

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We need 48 hours notice to cancel a booking. We are unable to refund any bookings that are cancelled within 48hours. Please note the notice required increases to 14 days for bookings in “Christmas period” between 18th November and 31st December inclusive. This includes transferring your booking to a different date.

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Yes! Please send us an enquiry here or contact us at spiderbox@spiderentertainment.com.

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If we have space of course, please check out our website or if you are already in the venue please speak to a member of our team.

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Tables for dining are booked for 1.5 hours, Music Quiz booking 1 hour, Karaoke 1 hour, Racing Sim 30 mins.

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All activities including Music Quiz, Karaoke and our Racing Sims will need to be paid in full at the time of booking. We also offer walk in bookings if there are spaces available.

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If you plan to eat and drink before or after your experience, we recommend booking a table when you
book your experience. Or you can speak to one of our team on the day and we’d be happy to help you with a table if we have the space.

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If you need to amend a booking, please contact spiderbox@spiderentertainment.com. Please note our cancellation policy below.

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We recommend booking tables in advance and suggest you book your experience 1.5/2 hrs after your table reservation.

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Where to find information about us and our services

You can find everything you need to know about us, Spider Box, and our services on our website before you order. We also confirm the key information to you in writing before or after you order.

When you buy from us you are agreeing:

  • When we accept orders.
  • Sometimes we reject orders.
  • We pass on increases in VAT.
  • We're not responsible for delays outside our control.
  • You have rights if there is something wrong with your service.
  • We can change services and these terms.
  • We can suspend supply (and you have rights if we do).
  • We can end our contract with you.
  • We don't compensate you for all losses caused by us or our services.
  • We use your personal data as set out in our Privacy Notice.
  • You have several options for resolving disputes with us.
  • Other important terms apply to our contract. 

When we accept orders

We contact you to confirm we've received your order and accepted it. We charge you when we accept your order.

Sometimes we reject orders

Sometimes we reject orders, for example, because we can't verify that you meet the age requirements (where the service is age-restricted) or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums that you have paid.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control 

If our supply of your service is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but you can contact our Customer Service Team: Contact us (thespiderbox.com) to end the contract and receive a refund for any services you have paid for in advance, but not received. 

You have rights if there is something wrong with your service

If you think there is something wrong with your service, you must contact our Customer Service Team: Contact us (thespiderbox.com). Remember too that You have several options for resolving disputes with us.

We can change services and these terms

Changes we can always make. We can always change a service:

  • to reflect changes in relevant laws and regulatory requirements if the change to the service is minor; and
  • to make minor technical adjustments and improvements. These are changes that don't affect your use of the service.
  • Changes we can only make if we give you notice and an option to terminate. We can also make any other changes to the service or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team: Contact us (thespiderbox.com) to end the contract before the change takes effect and receive a refund for any services you've paid for in advance, but not received.

We can suspend supply (and you have rights if we do) 

We can suspend the supply of a service. We do this to:

  • deal with technical problems or make minor technical changes;
  • update the service to reflect changes in relevant laws and regulatory requirements; or
  • make changes to the service (see We can change services and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, you can contact our Customer Service Team: Contact us (thespiderbox.com) to end the contract and we'll refund any sums you've paid in advance for services you won't receive.

We can end our contract with you

We can withdraw our services and end our contract with you, and claim any compensation due to us, if you don't, within a reasonable time of us asking for it, provide us with the information or cooperation that we need to provide the service.

We don't compensate you for all losses caused by us or our services

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected
      . It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control
      . As long as we have taken the steps set out in the section

We're not responsible for delays outside our control

  • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use. 
  • A business loss. It relates to your trade, business, craft or profession.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice on our website.

You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team: Contact us (thespiderbox.com) will do their best to resolve any problems you have with us or our services.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you're not satisfied with the outcome, you can still go to court. 

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your service. Generally, we'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. Otherwise, if your rights under the contract will be affected, we'll contact you to let you know and, if you're unhappy with the transfer, you can contact our Customer Service Team: Contact us (thespiderbox.com) to end the contract and we will refund you any payments you've made in advance for services not provided.

You can only transfer your contract with us to someone else if we agree to this. We may not agree if we would have had the right to reject the order had the new owner been the original owner or if you fail to give us the information we need in relation to the new owner. We can require the new owner to prove you transferred the service to them.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

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Gift Cards

Our gift cards are valid for 12 months from date of purchase.

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Sim Racing Information

The Racing Simulators are suitable for those over the age of 14 who are above 5ft 2” in height. Their seats and pedals are adjustable for full driver comfort.

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Each booking is for 30 minutes.

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Food and drinks can be served in the SIM suite viewing area but will not be allowed to be consumed whilst you are using the SIMS.

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The racing simulators offer high performance simulations of a real racing car. We advise that you should consult your doctor before playing games that may require physical activity if you are pregnant, suffer from heart, respiratory, back, joint or orthopaedic problems, have high blood pressure, or if your doctor has instructed you to restrict your physical activity or if you have any other medical condition that may be aggravated by physical activity.

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Some people (about 1 in 4,000) may have seizures or blackouts triggered by light flashes or patterns, and this may occur even if they have never had a seizure before. Anyone who has had a seizure, loss of awareness, or other symptom linked to an epileptic condition, should consult a doctor before playing. Please stop playing and speak to venue staff if you experience: Eye or muscle twitching, Loss of awareness, Altered vision, Involuntary movements, Disorientation.

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Please Your SIM experience will start at the time you've reserved. Please plan to arrive in the venue 10-15 minutes early to ensure you receive your full race time as we won’t be able to extend your race time on the day. You and your group must be present in the venue within 10 minutes of your booking start time and make yourself know to a host. If not, Spider Box reserves the right to release your booking.

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The minimum height is 4ft 11 and maximum is 6ft 6. The suggested maximum weight is130kg.

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Karaoke Information

Each Karaoke booking is for 60 mins.

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Yes, you can order drinks and snacks from one of our hosts during your karaoke experience.

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Your Karaoke experience will start at the time you've reserved. Please plan to arrive in the venue 10-15 minutes early to ensure you receive your full game play time as we won’t be able to extend your game play on the day. You or a player in your group who signed in must be present in the venue within 10 minutes of your booking start time. Please make yourself know to a host. If not, Spider Box reserves the right to release your booth. If you are late, but arrive within the 15 minutes, game time will be deducted accordingly without refund.

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Some people (about 1 in 4,000) may have seizures or blackouts triggered by light flashes or patterns, and this may occur even if they have never had a seizure before. Anyone who has had a seizure, loss of awareness, or other symptom linked to an epileptic condition, should consult a doctor before playing. Please stop playing and speak to venue staff if you experience: Eye or muscle twitching, Loss of awareness, Altered vision, Involuntary movements, Disorientation.

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We have over 100,000 songs to choose from.

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During peak hours (Thursdays and Fridays from 4pm and all day Saturday) the minimum number of people that can hire a music booth for Karaoke is 6 and the maximum is 10.  The price per person is £15.00.

During off peak hours (Sunday – Wednesday and until 4pm on Thursdays and Fridays) the minimum number of people who can hire a music booth for Karaoke is 4 and the maximum number is 10.  The price per person is £12.00.

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Some people (about 1 in 4,000) may have seizures or blackouts triggered by light flashes or patterns, and this may occur even if they have never had a seizure before. Anyone who has had a seizure, loss of awareness, or other symptom linked to an epileptic condition, should consult a doctor before playing. Please stop playing and speak to venue staff if you experience: Eye or muscle twitching, Loss of awareness, Altered vision, Involuntary movements, Disorientation.

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Music Quiz

Each music quiz booking is for 60 mins.

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Your one hour of game play will start at the time you've reserved. Please plan to arrive 10-15 minutes early to ensure you receive your full game play time as we won’t be able to extend your game play on
the day. Of course, you’d be very welcome to arrive even earlier and have a drink or book a table for something to eat before your quiz. You or a player in your group who signed in must make yourself know to a host within 10 minutes of your booking start time. If not, Spider Box reserves the right to release your box. If you are late, but arrive within the 15 minutes, game time will be deducted accordingly without refund.

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Some people (about 1 in 4,000) may have seizures or blackouts triggered by light flashes or patterns, and this may occur even if they have never had a seizure before. Anyone who has had a seizure, loss of awareness, or other symptom linked to an epileptic condition, should consult a doctor before playing. Please stop playing and speak to venue staff if you experience: Eye or muscle twitching, Loss of awareness, Altered vision, Involuntary movements, Disorientation.

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Yes, you can order drinks and snacks from one of our hosts during your karaoke experience.

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During peak hours (Thursdays and Fridays from 4pm and all day Saturday) the minimum number of quiz players in a booth is 6 and the maximum is 8 (6 players = 2 x teams of three, 7 players = 1 x team of 3 and 1 x team of 4 and 8 players = 2 x teams of 4.)  The price per player is £26.00.

During off peak hours (Sunday – Wednesday and until 4pm on Thursdays and Fridays) the minimum number of quiz players in a booth is four and the maximum number is 8  (4 players =2 x teams of 2, 5 players = 1 x team of 2 and1 x team of 3, 6 players = 2 x teams of three , 7 players = 1 x team of 3 and 1 x team of 4 and 8 players = 2 x teams of 4.) The price per player is £22.50.

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Some people (about 1 in 4,000) may have seizures or blackouts triggered by light flashes or patterns, and this may occur even if they have never had a seizure before. Anyone who has had a seizure, loss of awareness, or other symptom linked to an epileptic condition, should consult a doctor before playing. Please stop playing and speak to venue staff if you experience: Eye or muscle twitching, Loss of awareness, Altered vision, Involuntary movements, Disorientation.

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Food and Drink

Yes we have Gluten Free options available, please ask your server who can share this information with you.

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Yes, if you let our reception team know when you arrive, we’ll take care of the rest.

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Yes, we cater for Allergens, please ask your server who can share this information with you.

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Press & Marketing

Yes, follow the link to enquire.

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Children

Children are very welcome at Spider Box. The Racing SIMs , Music Quiz and Karaoke Booths can be booked during the day for birthday parties and other special occasions. Please note that from 7.00 pm onwards the venue will be for over 18s only so please ensure that any activities booked with under 18s are scheduled to finish by 7.00 pm.

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Please note that the music quiz will be most enjoyed by contestants over the age of sixteen who have at least some popular music knowledge! The Racing Simulators are suitable for those over the age of 14 who are above 5ft 2” in height. Their seats and pedals are adjustable for full driver comfort.

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